Photo Gallery Troubleshooting
Problem: “My gallery app icon is grey’d out and not clickable.”
Cause: Your e-mail address has not been added to the gallery software.
Solution: Have another user add your e-mail address or contact Einstein.
Problem: “My thumbnails are different sizes.”
Cause: The before-and-after images had different dimensions when uploaded.
Solution: Size and crop the images before uploading them to the gallery so that they are uniform.
Problem: “My images are tilted sideways.”
Cause: The actual image is tilted.
Solution: Adjust it with a simple image editing program before uploading.
Problem: “I don’t have time to upload images to the gallery.”
Cause: Busy schedule.
Solution: Hire Einstein to do it for you! Contact Einstein for more information.