Email and Webmail Help
Frequently Asked Questions
Q. When I delete messages in Outlook they don't disappear they just have a line through them. How do I make deleted messages disappear?
A. In Outlook's navigation go to 'View/Arrange By/Current View and check 'Hide Messages Marked for Deletion. Click for demo.
Q. How do I change my password?
A. Log into webmail and Click 'Settings' in the upper right hand corner, then click 'Password' in the left navigation.
Q. What do I do if I forgot my password?
A. Call Einstein at (858) 459-1182 and ask us to change it!
Q. How do I create an email signature?
A. Click 'Settings' in the upper right corner, then in the left column click 'Identities'. Then click your e-mail address in the 'Identities' column. That will make the data fields appear to the right. Complete them and click 'Save'.
Q. How do I delete more than one email at a time?
A. Select multiple emails by holding down the 'Ctrl' key while selecting emails with a mouse click and then hit the 'delete' key on your keyboard.
Q. How do I create a folder?
A. Click 'Settings' in the upper right corner then click under the Settings column, click 'Folders'. Then under the folders column click the '+' symbol at the bottom, name your folder and choose the parent folder. Most folders should be children of the Inbox.
Q. How do I organize all emails so I see the most recent at the top?
A. Click the word 'Date' at the top of that column until the dark arrow points down.