Einstein Email and Webmail Help
For information on how to configure your email program or mobile device to work with Einstein Medical mail system for incoming and outgoing mail, please visit our Email Setup Tutorials. You can also access your mail securely via Einstein Webmail located at https://www.einsteinmail.com/.
Q. When I delete messages in Outlook they don't disappear they just have a line through them. How do I make deleted messages disappear?
A. In Outlook's navigation go to 'View/Arrange By/Current View and check 'Hide Messages Marked for Deletion. Click for demo.
Q. How do I change my password?
A. Log into webmail and Click 'Settings' in the upper right hand corner, then click 'Password' in the left navigation or click the following link: Click here to change your password
Q. What do I do if I forgot my password?
A. Call Einstein at 866-839-3137 and ask for Shawn
Q. How do I create an email signature?
A. Click 'Settings' in the upper right corner, then in the left column click 'Identities'. Then click your e-mail address in the 'Identities' column. That will make the data fields appear to the right. Complete them and click 'Save'.
Q. How do I delete more than one email at a time?
A. Select multiple emails by holding down the 'Ctrl' key while selecting emails with a mouse click and then hit the 'delete' key on your keyboard.
Q. How do I create a folder?
A. Click 'Settings' in the upper right corner then click under the Settings column, click 'Folders'. Then under the folders column click the '+' symbol at the bottom, name your folder and choose the parent folder. Most folders should be children of the Inbox.
Q. How do I organize all emails so I see the most recent at the top?
A. Click the word 'Date' at the top of that column until the dark arrow points down.